A recent platform update caused our in-app support chat to stop loading for logged-in users. Customers attempting to use the chat widget would not have seen it appear.
Any logged-in user for companies serviced directly by Webjet Business Travel with live chat support enabled.
The issue was introduced approximately 11:12 PM AEDT on 26 February and resolved 9:54 AM AEDT on 27 February.
We identified the issue and rolled back the change. The support chat widget is now fully operational.
No. No customer data was affected. Chat history and account information remain intact.
If you were unable to reach us via chat during this window and still need assistance, please contact our support team directly via the live chat widget.